Return & Refund Policy

Thank you for shopping at Heemburg (www.heemburg.com). If you are not entirely satisfied with your purchase, we are here to help.

1. Right of Withdrawal (14-Day Return Window)

Under European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving any reason.

  • Withdrawal Period: The 14-day return period begins on the day you (or a third party designated by you, other than the carrier) physically receive the goods.

  • Notification: To exercise your right of withdrawal, you must notify us of your decision to return the item prior to the expiration of the 14-day window.

2. Return Conditions

To be eligible for a full refund, items must be returned in the following condition:

  • Unused & Original Condition: The item must be unused, clean, undamaged, and in the exact condition in which you received it.

  • Original Packaging: Items must be returned in their original packaging, including all original parts, lids, components, and protective inserts.

Used Items & Diminished Value You are permitted to handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functionality (similar to what you would do in a physical shop). If an item is returned used, sanitized, washed, or damaged beyond reasonable inspection—or missing original packaging/accessories—a partial refund reflecting the diminished value of the product may be applied in accordance with EU law.

3. How to Initiate a Return

  • Submit a Request: Contact us with your order number and details of the item(s) you wish to return.

  • Receive Return Instructions: We will confirm your request and provide you with the exact return shipping address and instructions. Please do not send items back without contacting us first or sending them to the origin address on the package, as return logistics may vary.

  • Dispatch the Package: Send the package back to the provided return address within 14 days of notifying us of your intent to withdraw.

4. Return Shipping Costs

  • Customer Responsibility: You (the buyer) will be responsible for paying the direct cost of returning the item to us.

  • Shipping Recommendations: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged in transit back to us.

  • Non-Refundable Shipping Fees: Original standard shipping charges (if applicable) will be refunded; however, any expedited or special delivery costs selected at checkout beyond basic standard delivery are non-refundable.

5. Refunds

  • Inspection: Once your return is received and inspected, we will send you an email acknowledging receipt and confirming the status of your refund.

  • Processing: If approved, your refund will be processed promptly using the original method of payment used during checkout.

  • Timing: Refunds are issued within 14 days of receiving your returned goods. Depending on your card issuer or bank, it may take a few additional days for the funds to reflect on your statement.

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us immediately with photographs of the item and packaging. We will resolve the issue as quickly as possible.

7. Contact Us

If you have any questions regarding returns, refunds, or cancellation procedures, please contact us:

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